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The Host and that stain on the ceiling... There is that part of the job that is rarely told. It is not the part about keys handed over with a smile, happy guests or 5-star reviews. It is the part that starts when you look up... and see a stain on the ceiling. Then a little wider. Always there, above the
Kindness, that strength that makes no noise There are customers who remind you why you love this job. Not for what they spend, but for what they give back: respect, gratitude, humanity. That's what working with the public means to me: giving my best, compatible with what I can offer. Not every other day, not for convenience, but because
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